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Frequently Asked Questions

Account and Access

How do I log in to the CIQ Portal?

Visit https://portal.ciq.com and log in using your email and password, or use single sign-on (SSO) with GitHub or Google.

How do I create an organization?

You can create a shared organization during account signup or at any time from the Portal. Provide your organization name, contact info, company name, job title, and support ticket visibility preference. You become the Admin of any organization you create.

How do I join my company's organization?

Your organization admin must send you an invitation from Manage > Invites. You'll receive an email with a link to join. If you don't have a CIQ Portal account yet, you'll be prompted to create one when you click the link.

What's the difference between My Account and a Shared Organization?

  • My Account (Personal): Every user automatically has one. It provides access to non-commercial and publicly available CIQ products. You're the only member.
  • Shared Organization: Created for CIQ customers to access commercial software. Multiple users can belong to the same shared organization.

Can I belong to multiple organizations?

Yes. Your account can be part of multiple organizations. Use the organization switcher in the sidebar to switch between them.

My invitation expired. How do I join?

Invitations expire after one week. Ask your organization admin to resend the invitation from Manage > Invites.

Product Catalog and Licenses

How do I find products?

Browse the Catalog at https://portal.ciq.com/catalog to discover all available CIQ products. The catalog is accessible without logging in.

What license types are available?

  • Free: No-cost access to selected products
  • Trial: Time-limited evaluation access (may include node limits)
  • Developer: Individual developer access (may include node limits)
  • Enterprise: Commercial organizational access with full support

Trial and developer licenses have specific node limits and durations that vary by product. See your license details in Manage > Licenses.

How do I start a trial?

From the Catalog, select a product and follow the self-service activation flow. You'll need to accept the Master Service Agreement (MSA). Only organization admins can activate trials for shared organizations.

What happens when a license expires?

When a license reaches its end date, access to the associated products and repositories is revoked. Contact your CIQ account representative or sales@ciq.com to renew.

I can't see some products I expected to have access to. Why?

  1. Verify you're in the correct organization using the organization switcher
  2. Check that your organization's licenses are active and haven't expired in Manage > Licenses
  3. Contact your organization admin to verify your membership

Access Tokens and Authentication

Where do I find my access token?

Navigate to https://portal.ciq.com/token or go to Manage > Access Token.

My access token isn't working. What should I do?

  1. Verify you're using the correct username and token combination
  2. Check that you're formatting credentials correctly for your tool
  3. Ensure you're in the correct organization (tokens are organization-specific)
  4. Ask your organization admin if the token was recently regenerated
  5. Check https://status.ciq.com for service issues

Can I have multiple access tokens?

No. Each organization has one token at a time. If an admin regenerates the token, the previous token is immediately revoked.

Who can regenerate access tokens?

Only organization admins.

How do I know if someone regenerated the token?

There is no automatic notification. You'll notice when your tools stop authenticating. The regeneration is recorded in the Event Log at Manage > Event Log.

Organization Management

How do I invite new users to my organization?

Go to Manage > Invites. Click + Invite User for one person, or + Bulk Invite Users for multiple. Select their role (Admin, User, or Support Only) and send. Invitations expire after one week.

What are the organization roles?

  • Admin: Can manage members, invites, licenses, token, event log, and settings
  • User: Can access the organization's products and access token
  • Support Only: Can access the support portal for the organization

How do I view organization activity?

Admins can view the Event Log at Manage > Event Log. It shows an audit trail filterable by type and date range, and exportable to CSV.

Account Settings

How do I enable two-factor authentication?

Go to your profile at https://portal.ciq.com/settings/profile and add an authenticator app under "Two-Factor Authentication."

Can I change my email address?

Yes. In your profile settings, change your email. A confirmation goes to the new address and a notification to the old one.

What if I lose access to my two-factor authentication app?

Contact support@ciq.com for account recovery.

Can I delete my account?

Yes. Under Privacy Options in your profile settings.

Support

How do I get help?

See Also